Refund Policy

Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

• The request must be made within 30 days of the purchase date.
• A proof of purchase, such as an order confirmation or receipt, must be provided.
• The item must be responsibly disposed of or recycled, as we do not accept physical returns.

Non-Refundable Items

Certain items are non-refundable, including:

• Gift cards
• Downloadable software products
• Perishable goods such as food, flowers, newspapers, or magazines
• Personal care items such as skincare products, shampoos, or cosmetics if they have been opened or used

How to Request a Refund

To initiate a refund request, please follow these steps:

1. Email Us:

   • Send an email to support@viviteeth.com with the subject line “Refund Request - Order #[Your Order Number]”.
   • In the email, include your order number, the item(s) you wish to request a refund for, and the reason for the request.

2. Provide Proof of Purchase:

   • Ensure you include a copy of your order confirmation or receipt in the email.

3. Dispose or Recycle the Item:

   • Please dispose of or recycle the item responsibly. We encourage environmentally friendly practices.

Processing Your Refund

Once we receive your refund request email and proof of purchase, we will review your request. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.

Contact Us

If you have any questions or need further assistance, please contact our customer service team at support@viviteeth.com.

Thank you for shopping with us!

vivi