Refund Policy
30-Day Risk-Free Guarantee
We want you to feel confident trying vivi. If you’re not satisfied with your purchase, you may request a refund within 30 days of delivery.
Eligibility for Refunds
To be eligible for a refund, the following conditions must be met:
-
The request must be made within 30 days of the delivery date
-
Proof of purchase (order confirmation or receipt) must be provided
-
No physical return is required. Products should be responsibly disposed of or recycled
This guarantee applies to first-time purchases of Vivi toothpaste.
Non-Refundable Items
The following items are not eligible for refunds:
-
Gift cards
-
Downloadable or digital products
-
Items purchased through third-party marketplaces
-
Orders flagged for repeated or abusive refund behavior
How to Request a Refund
To request a refund, please email support@viviteeth.com
with the subject line:
Refund Request – Order #[Your Order Number]
In your email, please include:
-
Your order number
-
The product you’re requesting a refund for
-
A brief note about your experience
Refund Processing
Once your request is reviewed and approved, refunds will be issued to the original payment method within 5–10 business days.
Questions?
If you have any questions, reach out to us at support@viviteeth.com
We’re happy to help.